Privacy Policy

Last updated: 19 July 2026

TechZone ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our CCTV products, or use our installation and security services.

1. Information We Collect

1.1 Personal Information

When you make a purchase, create an account, or contact us, we may collect the following personal information:

Full name and contact details (email address, phone number, billing/shipping address).
Payment information (processed securely through third-party payment gateways — we do not store credit/debit card numbers).
Premises address where CCTV installation is requested.
Property layout and specific security requirements.

1.2 Technical Information

When you use our website, we may automatically collect:

IP address, browser type, operating system, and device information.
Pages visited, time spent, and navigation patterns.
Cookies and similar tracking technologies (see Section 6).

1.3 Surveillance Footage

If you purchase and use our CCTV systems:

Recorded footage is stored locally on your DVR/NVR or cloud storage (if enabled).
TechZone does not have direct access to your surveillance footage unless remote monitoring services are explicitly contracted.
Footage is encrypted during transmission and at rest.

2. How We Use Your Information

We use the collected information for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, shipping, and installation scheduling.
Customer Support: To respond to inquiries, provide technical support, and resolve issues.
Service Improvement: To analyze usage patterns and improve our website, products, and services.
Marketing: To send promotional offers, product updates, and security tips (with your consent, which you may withdraw at any time).
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmitted through our website.
Secure data centers with restricted physical and logical access.
Regular security audits and vulnerability assessments.
Employee training on data protection and privacy best practices.
Multi-factor authentication for administrative access.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

Order-related data is retained for 5 years after the last transaction for legal and accounting purposes.
Account information is retained until you request deletion or account closure.
Marketing data is retained until you opt out.
CCTV footage retention is determined by your system configuration and local regulations.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share data with:

Service Providers: Shipping carriers, payment processors, and installation partners who require the information to perform their services.
Legal Authorities: When required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

Essential Cookies: Required for the website to function properly (shopping cart, login, etc.).
Analytics Cookies: Help us understand how visitors interact with our website.
Functional Cookies: Remember your preferences and settings.
Marketing Cookies: Used to deliver relevant advertisements (with your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. CCTV-Specific Privacy Considerations

As a provider of surveillance solutions, we are committed to responsible use of CCTV technology:

We advise all customers to display prominent signage indicating CCTV surveillance is in use, as required by local privacy regulations.
Cameras should not be pointed at private areas such as bathrooms, changing rooms, or neighboring properties without consent.
Footage should be stored securely with access restricted to authorized personnel only.
Customers are responsible for complying with local data protection laws regarding CCTV usage.
TechZone provides guidance on compliance but is not liable for misuse of surveillance equipment by customers.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Restriction: Request restriction of processing in certain circumstances.
Portability: Request transfer of your data to another service provider.
Objection: Object to processing for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 10.

9. Third-Party Links

Our website may contain links to third-party websites, including payment gateways, shipping trackers, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@techzone.com.bd
Phone: +880-XXXX-XXXXXX
Address: TechZone, Dhaka, Bangladesh
Response Time: We will respond to your inquiry within 48 business hours.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify users of material changes via email or a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.

By using our website and services, you consent to the terms of this Privacy Policy.